FAQ

Frequently Asked Questions (FAQ)

How do I Assemble my WhiteFauxTaxidermy Animal?
Most animals arrive ready-to-hang; just a few animals you may have to insert the antlers. Some horns & antlers aren't attached to ensure they arrive safely & to save you money on shipping! View easy-to-follow instructions on assembling your White Faux Taxidermy Animal.

How Long Does it Take You To Paint My Sculpture?
Each of our products are hand painted, making each product you receive being truly unique. We hand-paint each sculpture in house, inspect it, and allow it to cure for about 2 days. From there, it is on to packing!

When Will My Order Ship?
  • Standard orders ship within 3-5 days* of purchase. Shipping times may vary due to the payment method and/or type & quantity of items purchased. Please note that due to the handmade nature of our product, potential delays may exist. *Holiday shipping times will vary. Please notify us if you need your item delivered by a particular date for a specific holiday or event, and we will do our best to accommodate.
  • Updating Address: Once your order is placed, we are unable to modify the shipping address unless you utilize a confirmed PayPal shipping address.

How Long Will It Take To Receive My Sculpture?
  • Each product is custom and manufactured directly after it is purchased. In addition to our current fulfillment time, see above, orders ship via FedEx Ground®, FedEx Home Delivery®, or USPS® and vary based on location. For example, orders going to the West Coast via FedEx Ground® are approximately 4 business days, while orders going to the East Coast experience transit times of just 1-2 business days. All orders originate from Cincinnati, Ohio, USA.
  • Estimated shipping times are not guaranteed and do not apply to wholesale/bulk orders as they may experience a slightly longer delay.
  • Expedited shipping options are not available during the holidays. White Faux Taxidermy® is offering 'by Christmas' delivery without any promises made for compensation outside of regular shipping (if deemed to have been caused by either White Faux Taxidermy or the carrier).
  • In order to ensure a timely delivery, please confirm your shipping address; orders do not ship to P.O Boxes.

What Is Your Cancellation Policy?
  • Prior to shipping: Cancellations be accepted before your order has shipped (a 100% refund will be issued). If you have questions regarding a cancellation please contact us via email at info@whitefauxtaxidermy.com
  • Cancellations after shipping: Cancellations after shipping may be canceled at the discretion of White Faux Taxidermy. If your cancellation is authorized, you may be required to pay for return shipping and forfeit all original shipping costs. If the item(s) are damaged due to customer negligence, you may be issued a partial or no refund. White Faux Taxidermy highly urges all authorized returns to purchase insurance for the cost of the item prior to returning. If you have been provided a label by White Faux Taxidermy, you may disregard purchasing insurance. Authorized returns are subject to a 15% restocking fee on custom-painted sculptures. If you have any questions pertaining to a pending cancellation, restocking fees, or change in order.
  • Refund Method: If your cancellation is processed, please allow 5-to-7 business days to process your refund. All refunds will be credited to the original payment method.

What is Your Return Policy?
  • General item(s): All items are 100% bespoke and custom made to order. Because of this, all sales are final. If policy varies within your country, buyer is required to pay original and return shipping and must include insurance for the face value.
  • Incorrect item(s): If the item(s) you have received do not match the item(s) you have ordered, please contact us within 48 hours from the date of delivery. Once receiving notification that your product is incorrect, we will replace the item upon approval and/or issue a refund. Products that appear to be used are non refundable/returnable, no exceptions. If you have encountered an error, please contact us at:info@whitefauxtaxidermy.com or contact us here. -If your return request has been authorized for an incorrect product, White Faux Taxidermy will provide a pre-paid return shipping label for (Domestic & Canadian orders). Once you have received a return label, you may visit FedEx.com or UPS.com for a drop-off location near you, or schedule a pick-up*. International orders are handled via USPS® / State Postal Service, and vary case-by-case.
  • Damaged item(s): In the rare and unfortunate event that your item(s) is/are damaged, please contact us within 48 hours from the date of delivery (click here or info@whitefauxtaxidermy.com). White Faux Taxidermy insures all items shipped. For convenience, White Faux Taxidermy will handle all FedEx®, UPS® and USPS® claims (unless otherwise requested by FedEx®, UPS® or USPS®). If your item(s) have damage caused by White Faux Taxidermy, we will gladly work diligently to rectify the error. In order to facilitate your request, you may be asked to return the item(s) and/or provide image(s) of the damage.
    • Please contact us if you are experiencing issues outside of the United States and Canada. *A fee may apply / not covered by White Faux Taxidermy.
    NOTE: PLEASE RETAIN ONTO ALL PACKAGING, INCLUDING BOX(ES), DAMAGED SCULPTURE(S), AND ENCLOSED RECEIPT(S). White Faux Taxidermy may request photographs to expedite a claim, or the physical item(s) to be inspected by the carrier (if requested). If it is deemed that the item(s) acquired damage from the customer, your claim may be denied and no refund issued.

What Are Your Promotional Details?

  • Promotions are subject to end at any time without notice. Offers have zero cash value. Promotional codes sent via email, presented on the website, or found on external sites, are offered without any guarantee. At times, promotional codes/discounts may be disabled in lieu of discounted prices reflected on the product(s). In such events, no promotional code is required and cannot be combined with additional offer(s) or discount(s). Discounts are applied to the lowest listed price. Promotional codes on 'special' items apply to already reduced cost; discounts are not combined then applied to the retail rate. For example, a retail product priced at $20 with a 10% discount will be $18, if an additional discount is applied (for example sale items) of 10% extra, the discount will be applied to the remaining $18, for a grand total discount of $3.80. In the unlikely event that the pricing reflects incorrect figures that do not match ongoing promotions, the order may be subject to cancellation, or the purchaser may opt to pay the difference. Promotional offers cannot be combined and must be redeemed at the time of checkout. Certain offers are unique to each visitor and cannot be reissued. Certain products may be restricted, including oversized, clearance or custom-ordered items. Discounts cannot be compounded or applied to (on) special orders, including wholesale / dropship orders. Promotional offers may only apply to orders placed on www.WhiteFauxTaxidermy.com and not on any other website or retail store.
  • Shipping discounts / free shipping Promotions: (if available) apply to Ground shipments only to a valid contiguous U.S address, based on the promotional limitations. Monetary value cannot be applied to alternative shipping methods, shipping to P.O Boxes, APO/FPO Addresses, addresses to Alaska, Hawaii or Puerto Rico. Additional fees for special delivery instructions, assistance, signature confirmation, redirects etc. are the responsibility of the recipient. Does not apply to orders shipping to multiple locations.
  • Taxes/duties assessed by the purchaser's/receiver's regional government: Promotional offers do not apply to shipping or any state, federal, or local taxes/duties. For promotions with a minimum purchase amount, shipping is not factored into the total. For example, if the minimum purchase is $100, cart total must be $100+ prior to selection of your shipping method.
  • Rain checks: Promotions are available first-come-first-serve; no rainchecks issued.
  • Clearance/Sale items: are price as-marked; no additional discount will be applied. Items that are reduced as part of a promotional sale may not have additional coupons applied. For example, items reduced by 50% as part of a promotion may not have an additional promotional code applied as the item is already reduced. Orders placed using proxies, blocked IP addresses, or robots may be declined and issued a refund. White Faux Taxidermy reserves the right to cancel any order placed which fails to meet the promotional guidelines set forth. In the event of a 'flash sale', White Faux Taxidermy is not responsible for internet delays, computer malfunction, payment errors, etc. that cause the guest to miss their purchasing opportunity.
  • Shipping promotions: unless specified as 'entire purchase', are per-item rates only and apply within the contiguous U.S, or listed destinations only. Addresses APO/FPO, P.O Boxes, signature confirmation, expedited shipping, etc are excluded. In the event that a flat-rate order is processed, you may be contacted for further shipping options, additional fees may apply. If promotional code applies, promotions may not be combined.
  • Free shipping options may exclude: XL Bison Skulls, Bison (full-sized), Large Elephant, XL Unicorns. Rates may appear within 'add to cart' option. Additional discounts may apply, such as (%) reduction.
  • Promotional offers shown apply to www.WhiteFauxTaxidermy.com only unless explicitly stated. White Faux Taxidermy reserves the right to cancel any order that it deems 'high risk' based on FedEx® or UPS® delivery confirmation, Merchant Processor, and/or previously flagged transactions.

How Much Is Shipping?
  • Shipping is calculated via internal processes to ensure we bring you the lowest cost possible per each provider
  • Contiguous U.S.: We ship via FedEx Ground®, FedEx Home Delivery®, or UPS Ground®. Air/International options are available for Alaska & Hawaii. All orders are shipped with insurance for up to $100. Please see ‘Return Policy’ for documenting damages.
  • International Orders: We are not currently offering international shipping.

Do You Ship Internationally?
  • White Faux Taxidermy is not currently offering international shipping.

    What Name Will Appear On My Credit Card Statement?
    • Your credit card will reflect our company name of Aberly LLC.

    What Is Your Privacy Policy?
    • Please visit our Privacy Policy for Details on how we use Advertising & Technology. We can be reached via e-mail at: info@whitefauxtaxidermy.com
    • Summary Privacy Statement: For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company. Terms of Use Statement You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use. White Faux Taxidermy uses technologies such as cookies and pixels to keep track of your activities on our website, and to serve you more relevant advertisements. A cookie is a small text file that is stored on your device for record-keeping purposes. Session cookies expire when you close your browser. Persistent cookies remain on your device for an extended period of time. We and our third party partners use session cookies and persistent cookies to make it easier for you to navigate and enhance the experience on our site, and to monitor and evaluate our website's operation and use. You can remove cookies by following directions provided in your Internet browser's "help" file. You may also decline our cookies if your browser permits, but doing so may interfere with use of our website. We believe in giving you control of what you provide to our website. You may out out of receiving newsletters, if you have registered for them, at any time. You may simply contact us via info@whitefauxtaxidermy.com asking to be removed from our mailing list.